Hotel Tritone Lipari

RUINED HOLIDAY. Very upset for that cause I booked this hotel for my mum’s birthday through the local travel agency Avventurisole who highly recommend it as the best one in Lipari (and was charged the most). This is not at all a luxury hotel and not a 4* superior level. Room very dirty with dirty bed sheets, the cleaning I doesn’t change towels and not not bed linen, mattress very uncomfortable and like camp bed, there is no coffee machine in the room, no even boiler for tea, no amenities (not even bathrobe, slipper, body cream). Staff is very unpleasant and not friendly. Food very poor and bad quality, horrible breakfast with all not fresh food (even the fruits not fresh). We had also mentioned in advance to the agency that we had food requirements (vegan and gluten free), and the hotel was not able to serve us a proper meal. We complained a lot with the agency but they didn’t care, indeed with an aggressive and unprofessional behavior the agency said it was the hotel fault and that we are “complaining guests”. The hotel recognized us a refund, however the agency didn’t want to apologize or worry about any assistance, the agency also gave us troubles delaying to transfer to us the refund, again accusing that was fault of the hotel and we are “bad clients”. Definitely I don’t advise to book this hotel if you are expecting luxury standards, and for sure not through the agency Avventurisole, god knows which deals they must have to get so upset for a worthy complaint.

Literally my favourite stay ever at a hotel. We booked for two nights, previous to leaving for Italy. Due to weather, there were no ferries going to our other destination (Stromboli), so we were in Lipari 1 day early. We booked through a booking site, to add on an extra day. 45 minutes later, we were at the hotel, the room was ready (930am) , the front desk had seen that we booked a sea view originally, and a normal room for the night. Without asking, they upgraded our room to the sea view for first night, checked us in early, and we were extremely happy. The entire property is gorgeous. Our room had all the North American luxuries. The pool is beautiful, breakfast was great, and the room even had a jacuzzi tub. Can't say enough. Well you get the picture.